Rootcafe 1st anniversary Limited Boxset

SHIPPING

• Domestic orders are shipping with SF Express. International orders are shipping with Hong Kong Post.
  
  
• Free local shipping on any order over HKD$1000.

• International orders are subject to duty and custom fees. We are not responsible for these charges. 
  
  
• Please make sure you supply us with a full and correct shipping address, including your apartment number.

• In the event of an unsuccessful delivery due to an incomplete address, please note that additional shipping fees may apply for the reshipping of your order.

ORDER PROCESSING

• You will get an email confirmation when your payment has been received, and another email with your tracking number when your order has been packed.
  
  
• Please allow up to 2 days for the activation of your tracking number.
  
  
• Once your tracking number is active, the approximate time of transit is:
  
  Hong Kong: ~5-7 business days.
  International: ~7-14 business days.

RETURNS AND EXCHANGES

• Unfortunately, we do not offer returns and exchanges. However, if there are any product defects or damage, please contact us at info@junglelofi.com

PRIVACY POLICY

• This Privacy Policy describes how junglelofi.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
  
  
• When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. 
  
  Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  
  Purpose of collection: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  
  Source of collection: Collected from you.
  
  Disclosure for a business purpose: Shared with our processor Shopify
  
  
• These Terms and Conditions of Use govern all use of the Site and of the Site's offered services. Access to and use of our Site and its services implies the express and unreserved acceptance of these Terms and Conditions of Use. Customers therefore confirm that they have read and understood these Terms and Conditions of Use before accessing the Site and/or using the services, and they undertake to comply with them.
  
  
• Jungle Lofi Limited reserves the right to refuse Service and/or prohibit or terminate access to Services in whole or in part, for any reason, at any time in its sole discretion, with or without notice.